Be Our Guest is a restaurant that opened in 2012 with New Fantasyland in the Magic Kingdom in Walt Disney World in Florida. It has French-inspired cuisine…lunch is fast casual and dinner is table service.
It is one of the main new additions to the park as part of the New Fantasyland expansion. The theming is absolutely breathtaking.
Since dinner is table service, advanced dining reservations can be made on the WDW website…but lunch is a different story. At lunch, you order and pay at the cashier’s stand and then take your number into the dining room and your food is brought out to you when it’s ready. Due to it’s incredible popularity, the line outside to get in is often extraordinarily long…so long that we had never eaten there because we don’t do lines that long. So long that cast members bring out a stand with water and cups for you to “enjoy” while you wait.
Brett has wanted photos from the inside since it opened, but you can only go in if you have a reservation and because we haven’t wanted to stand in line or eat dinner there (Brett is beyond picky and nothing stood out to him on the menu) he has gone without any photos of the inside, just lovely photos of the outside.
Well, one day, I noticed a blog post from another Disney blog I follow that said she got a Fastpass for lunch! What the WHAT?!
She said there was a special link for Be Our Guest Fastpass reservations and it did not count towards your regular ride/attraction Fastpass+ selections for that day. So I tested the link and whad’ya know…there were times available for when we would be there in January. So I scooped up a time slot for us and then had to make the hard decision of whether we wanted to pre-order. You have 2 options when making your selection:
FastPass+ Direct To Table
You select your time, select your entire meal and pay for it, then when you arrive at the restaurant, you check in and go find a seat and wait for your food to be brought to you. You skip the line outside and the cashier part.
FastPass+ Expedited Arrival
You select your time and that’s it. When you arrive at the restaurant, you check in and get to bypass the line outside, but still have to stand in line to order and pay from the cashier.
I really liked the idea of ordering and paying ahead of time, but we NEVER know how hungry we’ll be at any point in the day, nor do we know if Trent will eat. I almost did the pre-ordering, but decided against it.
When we arrived at Be Our Guest, we were somewhat disappointed that the line wasn’t as long as we’re used to. I mean, isn’t that part of the fun of having a Fastpass? To be able to laugh on the inside at the people waiting in line as you rush past them? Hehe.
We checked in at the counter to the left of the line, where they simply asked us my name and then said to go right in. We had Magic Bands on, so they didn’t need to give us a “Rose tracker” as they use our signal from the Magic Bands to find us. Pretty neat and scary at the same time, huh?
Once you get inside, there is still a short line before reaching the cashiers. There are several digital menus along the way so that “hopefully” you’ll know what you want by the time you reach the cashier.
At the end of the line, a cast member directs you to the next available cashier station.
Even though standing in line for the cashier added another 10 or so minutes to the waiting, I was happy I hadn’t ordered because I wasn’t that hungry and knew Trent wouldn’t eat very much, so we sort of split our meals. Brett even ordered an impromptu dessert.
Once we ordered, We walked through 2 of the dining rooms to take in the magnificent decor. I mean, this place is done to the nines. Everything is so beautiful. We settled on the middle room, while Brett went and took photos of everything.
The “Rose” room is popular among guests.
Here is another room.
But we ultimately decided on the main room, it was the largest of the three, well lit and had tables available that were convenient just in case we had a toddler meltdown for some reason or another (we have to plan for these things now).
Our food was wheeled out to us by a cast member. Brett got the turkey sandwich with pommes frites (fries). It was really disappointing because when he ordered, the sandwich comes with turkey, cheese, lettuce, tomato and onion. But Brett doesn’t eat onions, so he asked for no onions, but the cashier cast member said it’s basically all or nothing and if he didn’t want onions, the entire cheese/lettuce/tomato/onion would be left off. They wouldn’t even put it on the side. So he had turkey on bread…for $14.
I had the French onion soup and it was delicious. It was better than the much-raved-about Belle’s Onion Soup in the Royal Palace restaurant on the Disney Dream. Yup, I said it.
On another note, isn’t it funny how much Brett hates onions and then I go and order onion soup. No wonder he never kisses me 🙁 haha j/k!
We got the Mickey Turkey Meatloaf and fries for Trent. After cutting up the meatloaf, I tested a piece and it was cold. Yuck! So we called a cast member over and she offered to take the meatloaf and “warm it up” – making us move the fries off the plate so she could take it. She brought it back and said “That should be ok” and put her hand a half an inch above the meatloaf to show she was feeling the warmth. I tested another piece and it was barely warm. There are so many things wrong with what she did. First, you don’t make the customer scoop their fries off of the plate to another plate so you can go place the meat under a heat lamp for a minute. You offer to bring another meatloaf. For a $10 kids’ meal, trust me you would not have lost any money on bringing us another one. I wasn’t trying to get a free meal, but Trent is picky enough that we were already taking a chance on him even eating the meatloaf in the first place, but COLD meatloaf? Forget about it, he wouldn’t touch it. Then, you definitely don’t put your entire hand over the food like that. I know she didn’t actually touch it, but by her doing that, it makes me wonder if she moved it around with her hands to test it while she had it in the back and we couldn’t see. She wasn’t a chef…she was the floor supervisor, so I don’t necessarily trust that she washed her hands before doing any of that. I was just surprised at the terrible customer service coming from a new, popular and expensive restaurant at Walt Disney World. It definitely took us off guard and was very unfortunate.
Well, after all that…Trent didn’t eat any of the meatloaf. Go figure. I helped him finish his fries and then Brett and I split the dessert because Trent didn’t want any. What a weird kid.
Overall, Brett was glad he got to take photos of Be Our Guest, but we probably won’t be going back anytime soon. Between the inability to customize anything on the menu, the questionable service, and the above-average (for WDW) prices make this a less than desirable lunch option for us. We’d rather take advantage of the toppings bar at Cosmic Rays or the delicious seafood options at Columbia Harbour House instead.
Have you been to Be Our Guest? Lunch or dinner? How do you like it compared to other places in WDW? Tell us in the comments!